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Maximizing Comfort and Efficiency: The Future of Airport Waiting Area Design

Although traveling through North America today, we would wonder if this statement… is becoming more and more apparent.

With technology changing the waits at airports have decreased drastically.

Now we aren’t talking about Toronto Pearson airport, we will just leave that one for now, because COVID did a number on that airport.

However, with the introduction of self-bag tagging, self-check-in, and self-boarding in many airports wait times have decreased. And it has been forecasted that pretty soon there may be even more ways that mobile phones can allow travelers to skip waits.

We don’t exactly know what this all entails yet, but we do know that it will hopefully decrease the wait times in airports. Meaning, travelers will have more time to sit, shop, work, or play, behind security. With that comes a whole new set of problems.

Now we will have bored travelers with more time on their hands.

If you’re from a smaller city in North America, like I am, and trying to travel to another smaller city in North America, you’ll already know what this is like. Five or Six-hour layovers in airports with only those airport seating benches. Generally, they also feature an armrest between every seat making it essentially impossible to get comfortable enough to work or scroll through Instagram. And if you’re like me, you know that the “behind security” pricing in stores is ridiculous, so shopping is out of the question, and you’re also not too keen on the entertainment side of things either.

So, you sit. But you can’t get comfy.

Most likely, you’re probably eyeing the ONE section of actual lounge seating in the middle, but it’s always overcrowded with tired travelers and never a seat empty for you.

Seeing where I’m going here?

If you are going to have travelers sitting for longer periods, you’re going to need more comfortable seating. A few more sofas and armchairs. Something to remind them of their living room, but with the quality to last in that always busy environment. Because let’s face it, if we had the extra cash to spend on a lounge, those would be overcrowded too.

So, reach out today to find out more information on what type of soft seating will work in your airport design –


Matthew Aguilar, M. J. (2015). What’s next for airport terminal design and planning? Retrieved from Gensler:

Stantec. (n.d.). Airport Terminal Design. Retrieved from Stantec:


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